Our return policy extends for 14 days from the date of item receipt, during which you can initiate a return.

For a return to be valid, the item must remain in its original condition – unworn or unused, with tags attached, and in the original packaging. Additionally, you will need to provide the receipt or proof of purchase.

To commence the return process, please reach out to us at info@carpistraps.com. Upon approval of your return request, we will furnish you with instructions on where and how to dispatch the package. Kindly note that returns made without prior authorization will not be accepted.

Feel free to contact us at info@carpistraps.com with any inquiries regarding the return process.

DAMAGES & ISSUES

Inspect your order upon receipt and promptly contact us if you encounter a defective, damaged, or incorrect item. This allows us to assess the issue and rectify it promptly.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). Returns are not accepted for hazardous materials, flammable liquids, or gases. For queries about specific items, please reach out to us.

Please note that sale items and gift cards are non-returnable.

EXCHANGES

The quickest way to secure the item you desire is to return the original item. Once the return is approved, proceed to make a separate purchase for the new item.

REFUNDS

Upon receiving and inspecting your return, we will notify you regarding the approval of the refund. If approved, the refund will be automatically processed through your original payment method. Keep in mind that it may take some time for your bank or credit card company to complete the refund transaction.