Our return policy extends for 14 days from the date of item receipt, during which you can initiate a return.

For a return to be valid, the item must remain in its original condition – unworn or unused, with tags attached, and in the original packaging. Additionally, you will need to provide the receipt or proof of purchase.

To commence the return process, please reach out to us at Upon approval of your return request, we will furnish you with instructions on where and how to dispatch the package. Kindly note that returns made without prior authorization will not be accepted.

Feel free to contact us at with any inquiries regarding the return process.


Inspect your order upon receipt and promptly contact us if you encounter a defective, damaged, or incorrect item. This allows us to assess the issue and rectify it promptly.


Certain items cannot be returned, including perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). Returns are not accepted for hazardous materials, flammable liquids, or gases. For queries about specific items, please reach out to us.

Please note that sale items and gift cards are non-returnable.


The quickest way to secure the item you desire is to return the original item. Once the return is approved, proceed to make a separate purchase for the new item.


Upon receiving and inspecting your return, we will notify you regarding the approval of the refund. If approved, the refund will be automatically processed through your original payment method. Keep in mind that it may take some time for your bank or credit card company to complete the refund transaction.

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What about return and cancellation policy?

Items in their original, unworn condition are eligible for a full refund, which will be credited back to the original payment method. Returns must be initiated within the 14-day return period. To initiate a return, kindly contact us at, and we will assist you through the process.

It's important to be aware that Carpi Straps does not cover the shipping costs for returns. The responsibility lies with the customer to ensure safe shipping to our office and cover the associated shipping expenses.

Can my order be cancelled?

If your order has not yet been shipped, we'll provide you with a full refund, inclusive of shipping costs. However, once your order has been shipped, we are unable to redirect the package. Please reach out to us at to initiate a return.

Kindly note that all refunds are processed back to the original payment method used for the purchase.

Where should I ship my return?

Please contact us at for a return authorization before shipping any returns. If the products are eligible for return, please place all the items in the original packaging and ship to:

Carpi Straps
Gluntens Gränd 1
753 13

When will I receive my refund?

We will refund your payment as soon as we have received and inspected your returned items. This process typically takes 3-5 business days to complete, and the refund will be credited to the original form of payment.